Privacy Policy
Table of Contents
Privacy Policy
How we collect, use, and protect your information
1. Introduction
Welcome to Orbit Trading Company. We respect your privacy and keep data collection to an absolute minimum. This policy explains how we collect, use, and safeguard information when you visit our website or contact us.
Our website is informational. We do not offer logins or user accounts. Orders, billing (GST invoices), and deliveries are handled offline through our team in Thane, Maharashtra.
We follow applicable data protection norms and use standard security practices to protect information you share with us.
2. Information We Collect
We collect limited information through our contact form and analytics tools:
2.1 Information You Provide (Contact Form)
- Name
- Email address
- Phone number (optional)
- Message content
- Company name (optional)
2.2 Automatically Collected (Google Analytics)
We use Google Analytics to understand website usage:
- Device & browser information
- Pages visited and time spent
- General location (city/country)
- Referral source (e.g., search, direct)
- IP (anonymized by Google)
Contact form submissions are sent to our email inbox. We do not store personal information in an online database.
3. How We Use Your Information
We use collected information to:
Respond to Inquiries
- • Reply to your messages
- • Provide quotes and product details
- • Share delivery timelines
- • Schedule visits/pickups
Improve Our Website
- • Analyze traffic and usage
- • Enhance content and UX
- • Fix performance issues
- • Understand visitor trends
Follow-up Communication
- • Confirm orders and logistics
- • Share invoice details
- • Notify about availability
- • Provide support
Legal & Compliance
- • GST invoicing and records
- • Prevent fraud and misuse
- • Fulfill legal obligations
- • Enforce policies
4. Information Sharing
We do not sell, rent, or trade your personal information. We may share limited information only:
Google Analytics
Anonymous usage data may be processed by Google to help us understand traffic.
Email Service Provider
Contact form messages are processed via email to deliver inquiries to our team.
Legal Requirements
If required by law, court order, or to protect our rights and safety.
With Your Consent
If you explicitly ask us to share your details (e.g., with a logistics partner).
We do not use your information for third‑party marketing. Contact form data is kept private.
5. Data Security
We use appropriate technical and organizational measures to protect your information:
SSL Encryption
Secure HTTPS on all pages
Secure Email
Protected email transmission
Limited Access
Only authorized staff can access inquiries
No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Your Rights
You can request the following at any time:
Right to Information
Know what we hold about you
Right to Correction
Fix inaccuracies in your information
Right to Deletion
Ask us to delete your information
Right to Opt-Out
Ask us to stop contacting you
Right to Withdraw Consent
Withdraw consent previously given
To exercise these rights, contact us using the details at the end of this policy. We typically respond within 30 days.
8. Third‑Party Links
Our website may link to third‑party sites such as Instagram, Google Maps, or WhatsApp. We are not responsible for their privacy practices. Please review their policies before sharing information.
9. Offline Orders & Data
Orders, payments, GST invoicing, and deliveries are handled offline. When you place an order, we may collect:
Information Collected Offline:
- Business name and GST details (for invoicing)
- Billing and delivery addresses
- Contact person's name and phone
- Order and delivery preferences
This offline data is handled separately from website data and is only used to fulfill your order and compliance requirements.
10. Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website indicates acceptance of the updated policy.
11. Contact Us
For privacy questions or requests, contact us:
Orbit Trading Company
Address
Ground Floor, Shop No 11, HN 30, Wasi Bhai Gali, Pimpri Post, Gausiya Market, Thane, Maharashtra - 400612, India
Phone
+91 96195 51060Office Hours
Monday - Sunday: 9:00 AM - 9:00 PM